Returns & Refunds
It is perfectly fine to change your mind. Here is
what you need to know about returning and refunding your GorillaStyles
purchase.
How
long do I have to return an item ?
From the time of shipping or collection, you will
have 35 days to return your purchase, as long as it meets our return policy.
What
is the return policy ?
We are happy to assist you and manage all your
requests for return and/or exchange!
General conditions are applicable to Returns in
order to qualify for a refund - All items (including promotional gift items
accompanying the order) must be returned to us within 35 days from the day you
receive your items.
This item is eligible for return within 10 days of
delivery. You can exchange this item for a different size/color or return for a
full refund.
Please keep the item in its original condition,
with brand outer box, MRP tags attached, warranty cards, and original
accessories in manufacturer packaging for a successful refund/replacement.
Item(s) purchased on gorillastyles.ae may be
returned and / or exchanged either:
By courier pickup You can send an email to info@gorillastyles.com
Items should be unaltered, unused and in full
saleable condition, accompanied by their original order confirmation (order
invoice).
If you have received an item(s) that is defective
(e.g. delivered with ripped or missing parts, or other damage) it may be
returned for a replacement or full credit upon approval.
We reserve the right to monitor returns and to
refuse orders from customers with excessive returns levels - However, nothing
in this Returns section are intended to affect any consumer rights that you may
have under UAE Law.
Once
confirmed for Refund, we will process the following way;
Credit Card payment will be refunded to the Debit
or Credit Card, which the order was purchased. The refund back to the credit
card will take up to 21 days depending on your bank.
Cash
on Delivery payment can be refunded as:
Refund in cash option is available upon visiting
your nearest GorillaStyles store to process your refund transaction.
For further information, please do not hesitate to
contact us. We’ll be happy to serve you.
How
do I return my products ?
From the time of shipping or collection, you will
have 35 days to return your purchase, as long as it meets our return policy.
How
will I receive my refund?
We will credit your refund through your original
form of payment.
If
I have paid through my debit or credit card, how long would it take for me to
get my refund ?
The whole process will take 2 to 3 weeks, starting
on the day we notify you that we have received your product to your bank
processing the return.
I
paid through Cash on Delivery.How do I get my refund ?
Cash
on Delivery payment will be refunded as:
(a)
In-store voucher code which you can use in your next
purchase online.
When
I return a product, will I get a refund for the shipping fee ?
Unfortunately, you will not be able to get a
refund for your shipping fee.
I
got refunded the wrong amount.What do I do ?
If you think you received your refund in the wrong
amount, please get in touch with us info@gorillastyles.com
and we will be happy to help you.