Returns & Refunds

It is perfectly fine to change your mind. Here is what you need to know about returning and refunding your GorillaStyles purchase.

How long do I have to return an item ?

From the time of shipping or collection, you will have 35 days to return your purchase, as long as it meets our return policy.

What is the return policy ?

We are happy to assist you and manage all your requests for return and/or exchange!

General conditions are applicable to Returns in order to qualify for a refund - All items (including promotional gift items accompanying the order) must be returned to us within 35 days from the day you receive your items.

This item is eligible for return within 10 days of delivery. You can exchange this item for a different size/color or return for a full refund.

Please keep the item in its original condition, with brand outer box, MRP tags attached, warranty cards, and original accessories in manufacturer packaging for a successful refund/replacement.

Item(s) purchased on gorillastyles.ae may be returned and / or exchanged either:

By courier pickup You can send an email to info@gorillastyles.com

Items should be unaltered, unused and in full saleable condition, accompanied by their original order confirmation (order invoice).

If you have received an item(s) that is defective (e.g. delivered with ripped or missing parts, or other damage) it may be returned for a replacement or full credit upon approval.

We reserve the right to monitor returns and to refuse orders from customers with excessive returns levels - However, nothing in this Returns section are intended to affect any consumer rights that you may have under UAE Law.

Once confirmed for Refund, we will process the following way;

Credit Card payment will be refunded to the Debit or Credit Card, which the order was purchased. The refund back to the credit card will take up to 21 days depending on your bank.

Cash on Delivery payment can be refunded as:

Refund in cash option is available upon visiting your nearest GorillaStyles store to process your refund transaction.

For further information, please do not hesitate to contact us. We’ll be happy to serve you.

How do I return my products ?

From the time of shipping or collection, you will have 35 days to return your purchase, as long as it meets our return policy.

How will I receive my refund?

We will credit your refund through your original form of payment.

If I have paid through my debit or credit card, how long would it take for me to get my refund ?

The whole process will take 2 to 3 weeks, starting on the day we notify you that we have received your product to your bank processing the return.

I paid through Cash on Delivery.How do I get my refund ?

Cash on Delivery payment will be refunded as:

(a) In-store voucher code which you can use in your next purchase online.

When I return a product, will I get a refund for the shipping fee ?

Unfortunately, you will not be able to get a refund for your shipping fee.

I got refunded the wrong amount.What do I do ?

If you think you received your refund in the wrong amount, please get in touch with us info@gorillastyles.com and we will be happy to help you.